Privacy Policy

Term & Conditions of Hire

Hiring of Pull Up VIP (Summary): Missing or Damaged Equipment or fittings to the vehicle: If there is any deliberate or malicious damage done to the vehicle, then the repair will be quoted at a cost with an additional administration fee charged by Pull Up VIP Party Buses.

Repairs to Vehicle

Any repairs that are required will be appropriately quoted by a qualified repairer, which will be determined by the company. The Hirer whose credit card is used for the booking will have that Credit Card charged for any damages or other chargeable offences (no shows, outstanding balances, cancellations to name a few)

Cleaning Fee

Any additional cleaning fees due to inappropriate or irrational behaviour will be charged to credit card used for booking. (This includes Carpet/Curtain steam clean and wash down inside vehicle.)

Payment Details

A credit card must be on file at the time of booking before finalised booking can commence. The full amount or remaining balance is due on the day of hire, or prior to hire, unless pre-arranged with management.

The Responsibility of the Hirer

The hirer accepts that him or her and their entire party comes aboard Pull Up VIP at their own risk and Pull Up VIP and its affiliates accepts absolutely no responsibility and/or liability of any person/s wellbeing and physical state whilst on board, and the hirer or his/her delegate must agree to do everything in his/her power to help minimise likelihood of accidents occurring such as keeping patrons seated to prevent slipping/falling or other such accidents/incidents. Pull Up VIP will take all reasonable care to make sure its patrons arrive safe at their destination.

The hirer shall be solely and fully liable and responsible for the behaviour and wellbeing of all passengers and shall be primarily responsible for any damage caused to the vehicle whatsoever.

The hirer shall be fully responsible and liable for any damage caused both inside and outside the vehicle by the hirer or a member of his or her party. This includes irrational behaviour resulting in damage to the vehicle or its contents by a third party. The hirer must fully agree to be held liable for the retail cost of any repair because of any damage caused. The hirer further agrees that the company may at its entire discretion determine the repairer that will fix the damage to the vehicle. In addition, the hirer shall be responsible for payment of a fixed rate, which shall be determined by the company, at its sole discretion for the period during which the vehicle cannot be used because of said damage and repairs. That notwithstanding, the hirer shall also be responsible for any further losses which are incurred because of lost bookings. The hirer holds the company, its agents, or employees harmless of any liability for any personal or material damages arising from the conduct of his or her party.

The company, its agents or employees shall not be held liable or responsible for any articles left in the vehicle and the hirer specifically indemnifies the company, its agents, or employees from any such responsibility and undertakes to advise all other persons in his or her party.

The consumption of food is not permitted in any of the vehicles unless specific agreement has been made to the contrary at the time of the booking and agreed in writing. Where complimentary drinks are supplied by Pull Up VIP, these must be consumed in the vehicle and may not be removed for any reason whatsoever. If drinks are removed, then the company may at its discretion, recover the replacement cost from the hirer. Where food is supplied for any reason by Pull Up VIP the company will at all costs ensure that the food is fit for consumption but will under no circumstances be liable for any sickness/injury as a direct result from this supply, it is at a “at your own risk” type of basis.

Any abuse or misuse of equipment e.g., microphones and remotes will result in use of such items and service being terminated immediately. This includes swearing into microphones, shouting abuse, and or directing abuse from vehicle so it can be heard outside. This and any other behaviour deemed to be inappropriate by the sole discretion of the chauffeur will result in loss of service immediately. This includes refusal of entry into any venues due to intoxication levels or any other reason and Pull Up VIP, can and will cease service immediately if deemed necessary.

As stated below, Pull Up VIP can and will recover any money for loss of property that is provided in the bus. This includes, but is not limited to, glassware, bar equipment, TV’s, signage.

The hirer accepts the fact that there is to be always a NO smoking policy in the vehicle. This is in accordance with the Bus Accreditation rules and regulations policy. The company does not permit the consumption of illicit drugs whilst in the vehicle. Failure to comply may result in the termination of hire.

Irresponsible behaviour that causes damage to the vehicle or endangers the safety of the other passengers will not be condoned. This includes, but is not restricted to, sitting on the exterior of the vehicle, hanging out of the doors, trying to open the doors while bus is moving, and making rude or inappropriate gestures to the outside public, shouting abuse, rudeness, or intolerance with the chauffeur, arguing with the chauffeur, misuse of the equipment, fixtures or consumables in the vehicle and wilful damage to the interior/exterior generally. Also, breaking of the emergency window is forbidden. This is for emergencies only, and fees will apply if not adhered to. Such behaviour may at the discretion of the chauffeur and Pull Up VIP result in the immediate termination of the hire without compensation. In addition, the hirer shall be held liable and responsible for any loss, howsoever caused, by the behaviour of his or her party.

The hirer accepts that the TV, remotes, and all other equipment is provided as a courtesy. If the equipment fitted to the vehicle malfunctions prior to or during the hire, Pull Up VIP accepts no liability whatsoever and no compensation shall be provided, nor will the company provide a refund. If a vehicle is involved in an accident or suffers from mechanical failure, or is no longer safe to drive, then the company shall make alternative arrangements to get the hirer and his or her party to their destination. The company may at its entire discretion determine the method of onward travel and has the right to cease any onward travel if necessary. The hirer specifically accepts that the hire is based on a best endeavour of Pull Up VIP, and it will do everything in its power to assist where appropriate. There can be no specific guarantees in terms of time, reliability of the vehicle and events out of the direct control of the chauffeur or the company.

Alcohol may not be consumed by passengers under the age of 18 years. It is the law and Pull Up VIP will not allow any underage drinking. The Hirer accepts photos may be taken of his/her event and used for marketing purposes or any other purpose the company see fit and Pull Up VIP carries no liability for any photos released from those events.

On-board Entertainment

If at any time, male or female entertainment (show girls, strippers, waiters/es or any other form as listed by us) has been hired to be on board the bus during an event, it is the responsibility of the hirer and his/her party to act appropriately in accordance with their own specific rules of engagement and any inappropriate behaviour will be dealt with by the Chauffeur at the time, Pull Up VIP takes no responsibility or liability for any injury or action caused to the third party entertainment hired or any other persons on board at the time of hire and by signing this agreement both the hirer and the third party body being hired will totally indemnify Pull Up VIP for any negligence or malpractices.

Refund Policy

To make a reservation the hirer is required to supply a Credit Card on file, photograph proof of Card may be required for legality reasons – unless there has been a prior arrangement made with management.

The outstanding monies can be paid on the night and none of the deposits made to make a booking are refundable, any cancellations to booking or “no shows” will be charged in full to credit card supplied at time of booking. Credit may be given for cancellations if 30 days’ notice is given.

If we have a lockdown due to Covid-19 restrictions credit will be given only.

Photo ID will be used to identify the hirer on the night.

These Terms and conditions apply to the person/people hiring the vehicle unless otherwise stated.



Scroll to Top